FAQs
Delivery Status Update
Keep the product in its original packaging along with all documents confirming your purchase and refund. You’ll need these for any further communication with the seller or the payment system.
First, check the confirmation email sent after your order. It includes your order status and the estimated delivery date. If your order is delayed or you need further help, our customer support team is ready to assist.
Occasionally, customs may hold packages for inspection, especially if the shipment contains multiple identical items or appears unusual. If this happens, the parcel may undergo additional checks. You may be contacted by customs for more information, or you can reach out to our support team for guidance.
If the resolution of your dispute is taking too long and you don’t want to wait, you may need to consider legal action. Keep in mind that this can be a lengthy and costly process, so carefully weigh the potential benefits against the risks and expenses before proceeding.
You can track your order using the tracking number provided in your confirmation email. Our system makes it easy to check the status and estimated delivery date of your purchase at any time.
Ordering & Payment
You can place an order by browsing our products, adding items to your cart, and completing the checkout process. Make sure all billing and shipping information is correct before submitting your order.
We accept major credit/debit cards, PayPal, and other secure online payment methods. All transactions are encrypted for your safety.
Orders can be modified or canceled within a short window after placement. Contact our customer support as soon as possible to make changes. Once the order is processed or shipped, changes may not be possible.
Yes! Our WooCommerce store uses secure payment gateways with SSL encryption to ensure your payment details are safe at all times.
After completing your purchase, you will receive an order confirmation email with a receipt and details of your order. Keep this email for reference and tracking purposes.
After sales
If your order arrives damaged or defective, please contact our customer support immediately with photos of the item. We’ll guide you through a replacement or refund process.
Returns are accepted within our specified return window. Keep the product in its original packaging with all documents and contact our support team for return instructions.
Keep the product in its original packaging along with your refund documents. You can choose to keep it or follow the return instructions provided by our support team.
Customs may hold packages for inspection, especially if multiple identical items are included. You may be contacted by customs or can reach out to our support team for guidance.
Refunds are typically processed within 5–10 business days after we receive the returned item or approve your request. Processing times may vary depending on your bank or payment provider.
Refund
To request a refund, contact our customer support with your order details. Make sure to include your order number and reason for the refund to speed up the process.
Refunds are typically processed within 5–10 business days after your request is approved. Depending on your bank or payment provider, it may take a few additional days to reflect in your account.
Yes! If your item is damaged or defective, contact us immediately with photos and your order details. We will process a full refund or provide a replacement.
Keep the product in its original packaging along with any refund confirmation documents. You can choose to keep it or follow return instructions provided by our support team.
Yes. Once your refund is processed, you will receive a confirmation email with details of the refunded amount and the payment method used.